Privacy Policy

PeakNestUK respects your privacy and uses personal information only where it is necessary to answer enquiries, process and fulfil orders, provide customer service, keep the business secure and meet legal obligations.

Information we may receive

• Contact details and the contents of messages you send to us.
• Order, delivery and payment-status information provided through our checkout. Stripe processes payments, and PeakNestUK does not receive your full payment-card details.
• Information needed to handle deliveries, returns, refunds, disputes or customer-service requests.
• Basic technical and security information recorded by the website hosting provider, such as access logs.

How and why we use information

We use information to respond to enquiries, take steps requested before a purchase, fulfil our contract with customers, arrange delivery, provide after-sales support, prevent misuse and meet tax, accounting and other legal duties. Depending on the situation, the lawful basis is contract, legal obligation or our legitimate interest in operating and protecting the business and supporting customers.

Who information may be shared with

Where necessary, information may be shared with Stripe, delivery companies, email and website service providers, professional advisers, or public authorities where required by law. We do not sell personal information or use it for unrelated marketing.

How long we keep information

Information is kept only for as long as reasonably necessary for customer service, order records, fraud prevention and applicable tax, accounting or legal requirements. It is then deleted or securely disposed of where practical.

Website links, images and cookies

This website does not operate a mailing list, advertising tracker or analytics service. The basket is saved on your device using local storage. Product photographs are supplied from eBay’s image service. Stripe applies its own privacy and security practices when you open secure checkout, and the hosting provider may keep technical logs needed to deliver and protect the site.

Your rights

Subject to UK data-protection law, you may ask for access to your personal information or request correction, deletion, restriction, objection or portability where applicable. Contact us using the details above. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Last updated: 19 September 2026